Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Location: Mississauga, ON

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!  

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Basic Function

We are seeking a detail-oriented and motivated Systems Administrator to join our team. In this role, you will be responsible for managing our Salesforce platform as well as designing, implementing, and managing S-Docs and DocuSign templates within the Salesforce ecosystem. Your contributions will enhance our document management processes and improve our overall efficiency. 

The incumbent is responsible for Business Systems which primarily include but is not limited to Salesforce Health Cloud. The incumbent will perform systems application support to support patient programs, troubleshooting / major incident management, quality assurance, and other general system administrator functions.

Nature and Scope

• Respond to end user questions and concerns providing timely responses to all requests.  Liaise with SHN departments and champion data integrity, application changes and upgrades.
• Provide exceptional customer service to all SHN parties requesting the creation or editing of Template requests within Salesforce

Key Responsibilities

• Oversee day-to-day administration of Salesforce, including user setup, profiles, permissions, and data management. 

• Customize Salesforce applications, create and manage reports and dashboards, and implement automation tools like Process Builder and Workflow Rules. 
• Design and implement S-Docs templates for various business needs, ensuring compliance with company standards and branding. 
• Customize S-Docs functionality to meet specific business requirements, including advanced formatting and dynamic content generation. 
• Work closely with Salesforce to integrate S-Docs solutions with existing Salesforce objects, ensuring seamless data flow and accuracy. 
• Create and manage DocuSign templates, including the use of DocuSign tags and Salesforce merge fields to ensure dynamic data population. 
• Develop custom solutions using Apex, Visualforce, or Lightning Components to enhance DocuSign functionality within Salesforce. 
• Conduct thorough testing of integrations and templates to ensure reliability and performance; troubleshoot and resolve issues as they arise. 
• Provide technical support to end-users, addressing inquiries and troubleshooting issues to ensure effective use of the system. 
• Work closely with cross-functional teams, including Sales, Marketing, and IT, to identify needs and optimize workflows. 
• Develop and deliver training sessions for users, and create documentation for processes and procedures. 
• Stay up-to-date with Salesforce releases and new features, assessing their impact on the organization and managing necessary updates. 

Qualifications

• Bachelor’s degree in a related field or equivalent experience. 
• Proven experience as a Salesforce Administrator (Salesforce Administrator certification required). 
• Proven experience with S-Docs and Salesforce integration. 
• Proven experience using Docusign eSignature for Salesforce. 
• Ability to communicate effectively with technical and non-technical users. 
• Excellent problem-solving skills and attention to detail. 
• Strong understanding of Salesforce best practices and functionality. 
• Strong understanding of Salesforce architecture, APIs, and data models. 
• Proficiency in HTML and CSS for creation and maintenance of S-Docs templates. 
• Proficiency in Salesforce customization tools (Apex, Visualforce, Lightning Components) is a plus. 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.