CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Registers and checks-in patients for outpatient appointments, collects co-pays, and schedules follow-up appointments. Coordinates referrals to internal and external healthcare providers. Enters data into Electronic Medical Records. Communicates and collaborates with outpatient clinicians to support and enhance patient care. Conduct other duties as assigned. Experience in behavioral health preferred, Spanish speaking would be a plus.

Phone, Scheduling and Client Check-In:

• Greets clients in a professional manner and advises the appropriate provider of specific client issues.
• Answers the phone promptly and courteously, responding appropriately to requests and dealing with crisis calls in a timely and professional manner.
• Accurately takes and routes messages and assists callers to obtain satisfactory responses to their requests.
• Schedules clients using critical thinking skills to assign the appropriate provider and to fill open time slots.
• Contacts new clients to encourage compliance and enhance the client experience.
• Screens calls as appropriate and communicates with patients and provider offices in a professional manner.
• Registers clients accurately and efficiently.
• Completes all aspects of the check-in process, taking into consideration the client's age, financial issues and special needs.

Communication and Confidentiality:

• Participates in maintaining a confidential, safe, client focused office.
• Communicates well with clients, referral sources, families and external customers as well as with the multi-disciplinary team of providers.
• Anticipates and provides support to the providers so that providers can focus on clinical productivity.
• Assures that messages and mail are distributed in a timely/accurate manner.
• Screens calls as appropriate and communicates with clients and external customers in a professional manner.
• Assures confidential questionnaires are completed and all necessary forms are signed and scanned into the EMR.
• Responds in a timely, accurate and professional manner to referrals from physicians, courts and other professionals.

Assists with Charge Entry, Insurance Authorization and Insurance Verification:

• Contacts insurance companies for authorization and logs preauthorization/insurance information in a timely, accurate manner.
• Posts insurance information accurately and follows up with insurance problems when indicated.
• Verifies insurance either electronically or by phone and follows up related to problems and documentation requirements.
• The Medical Secretary actively collects copayments and/or payments, applies funds to the appropriate account and identifies problems to the Clinic Manager and/or Supervising Coordinator.

Medical Record Maintenance & Upkeep:

• Maintains documents and related supplies for providers and assures that they receive information in a timely manner.
• Maintains messages and documents in the EMR.
• Coordinates and processes requests for Protected Health Information, must ensure accuracy for all records and respond to requests for PHI in a timely manner. Accurately follows local, state, and federal guidelines for ROI requests.
• Assists in preparing records for Kent Records, calls for and/or returns records in a timely and accurate manner.

Quality Improvement:

• Supports the quality improvement activities of the facility and responds appropriately to change.
• Participates in learning experiences as appropriate.
• Requests supervision when needed and utilizes supervision effectively.
• Ensures compliance with policy, procedure and regulatory requirements.
• Maintains patient rights, confidentiality and ethical billing practices.
• Identifies communication needs of significant referral sources and assures that they receive information in a timely manner.
• Runs reports as required or needed, assesses data and takes action steps when indicated.

Requirements:

• High School Diploma or GED required.
• Graduate of a Medical Administrative Assistant program preferred
• 1-2 years experience in Customer Service required
• Previous experience working in a medical office setting preferred
• Previous computer experience preferred (Microsoft Office)
• Previous experience with Electronic Medical Records (EMR) and data entry preferred
• Bilingual preferred

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy